Contact the Editors
How to reach the editorial desk behind this independent review of Plus500 for Australian readers, and what we can and cannot help with.
Our partner's appsHow quickly will I hear back?
If you have just read something on this site and want to check a detail, correct a figure or raise a concern about how we described Plus500, the practical question is usually how long you will be waiting for a reply. Our editorial desk is small and reads messages in the order they arrive. We aim to acknowledge substantive messages within a few business days, and to give a fuller response on factual matters within about ten business days where the point needs checking against source documents.
Response times are targets, not commitments, and they can stretch during busy periods or when a query needs input from more than one editor. Messages that fall outside the scope described below may receive only a short reply pointing you to the right place. If your matter is urgent and concerns money, an account or a trade, do not wait on us: contact Plus500 directly through the support channels it publishes for Australian clients.
What can the editors actually help with?
This site is an independent editorial resource that reviews Plus500 for readers in Australia. We are not the broker. We do not hold client funds, open accounts, process deposits or withdrawals, place or close trades, verify identities, or make decisions about anyone's account. Nothing we write is financial advice, and we cannot tell you whether to trade, how much to trade or what to do with a position.
What we can do is discuss our own published content. The desk answers questions about how a review was put together, what sources were used for a particular statement, why a section is worded as it is, and when a page was last revised. We can explain the scope of what we cover and point you to the parts of the site that deal with a topic you are researching. We can also confirm whether a correction has been made and when it will appear.
We cannot act as an intermediary between you and Plus500, cannot escalate a support ticket, and cannot comment on the status of an individual account or transaction. Those matters sit entirely with the broker.
How do I submit a factual correction?
If you believe something on this site is factually wrong, the contact form on this site is the route to use. Please identify the page and the specific sentence or figure, state what you believe the correct position to be, and, where possible, point to a publicly available source that supports it. A clear, narrow correction request is far easier to act on than a general disagreement with the tone of a review.
Each correction is checked by an editor against the original source material and, where needed, against the broker's current published terms. If the point is upheld, we amend the text and note the change on the page. If we conclude the original wording was accurate, we will explain why. We do not remove accurate content on request, and we do not publish corrections that we cannot verify.
Opinions and editorial judgements are labelled as such and are not treated as factual errors. They can still be questioned, and we read those messages, but they follow a different path.
How do I complain about this site?
Complaints about the site itself, including how a page is written, how a correction was handled or how the desk communicated with you, go through the contact form on this site and should be marked as a complaint. Please include the page address and a short account of what went wrong. Complaints are reviewed separately from routine queries so that they are not lost in the general inbox.
We will confirm receipt, look at the editorial record for the page, and respond with what we found and what, if anything, we intend to change. We keep a record of complaints and outcomes so that repeated issues are visible to the editors. We are an independent publisher and are not regulated as a financial services provider; we cannot adjudicate disputes about the broker, and we cannot award compensation in relation to any account or trade.
Where do I go for Plus500 support, and what languages do you read?
For anything concerning an account, a deposit, a withdrawal, verification, platform access, trading terms or a complaint about the broker, use Plus500's own support channels as published on its Australian site. Those channels, and the hours they operate, are set by the broker and can change, so check them directly rather than relying on a description here. We do not pass messages to the broker and cannot confirm what it has received.
The editorial desk reads English and can correspond in English. We also read messages in Bahasa Indonesia, Mandarin and Malay, though replies are provided in English. If you write in another language, we will do our best to understand the point, but a reply may take longer or may be limited to a short acknowledgement asking you to resend in English.
If you are unsure whether your question belongs with us or with the broker, a simple rule applies: if it concerns your money, your account or a trade, it belongs with the broker. If it concerns something we published, it belongs with us.
